Property Management
24/7 Tenant Support Without the Headcount
AI answering service built for managing emergencies, maintenance requests, and high call volume
Tenant emergencies don't wait for business hours. Dyna handles urgent requests, triages maintenance, and provides tenant support 24/7—freeing your team from switchboard duty and enabling focus on operations.
Why Property Management Professionals Need a Better Answering Solution
Traditional options fall short for businesses like yours.
Tenant Emergencies at 3AM Go Unanswered
Burst pipes, gas leaks, and electrical fires happen at night. Tenants can't reach you, panic escalates, and you're liable. An emergency answering service isn't optional—it's critical.
Overwhelming Call Volume From Multiple Properties
With 50, 100, or 500+ units, your switchboard is overloaded. Rent payment questions, maintenance requests, and lease inquiries come in constantly. Your staff spends 70% of their day answering phones instead of managing properties.
Maintenance Coordination Falls Through the Cracks
Emergency maintenance requests get lost in voicemail. Vendors can't reach you for job updates. Maintenance tracking is a chaos of note-taking, and response times suffer.
How Dyna Works for Property Management
Dyna is trained on your business and handles the calls you can't.
24/7 Emergency Triage
Dyna answers tenant calls instantly—identifying emergencies (no heat, water damage, gas smell) and routing them to your emergency contact. Non-emergencies are logged for business-hours followup. Tenants always reach someone.
Maintenance Request Capture & Routing
Maintenance calls are automatically logged with tenant unit, issue type, and priority. Vendors receive notifications. No request slips through the cracks. Tenants get confirmation their issue was logged, reducing anxiety and callbacks.
Tenant FAQ Handling
Dyna can be trained on your policies and answers routine questions—'What's the parking policy?', 'When's rent due?', 'How do I report maintenance?'—freeing your staff from repetitive calls. Complex issues still route to humans.
Vendor Dispatch Notifications
When a maintenance request comes in, Dyna notifies your maintenance contractors automatically. You can set escalation rules—critical issues alert on-call staff immediately. Coordination becomes seamless.
What Dyna Handles for Property Management Businesses
Property Management FAQ
Common questions from property management professionals.
How does Dyna triage tenant emergencies?+
Dyna asks key diagnostic questions—'Is there active water damage?', 'Are you without heat?', 'Do you smell gas?'—to classify urgency. Critical issues (gas, no heat in winter, active water damage) trigger immediate notifications to your emergency contact. Routine maintenance gets logged for morning review.
Can Dyna handle multiple properties or a large portfolio?+
Yes. Dyna is trained on your entire portfolio and can route requests by building, unit number, or address. A tenant calls and says their address, Dyna pulls the right property record. You can set property-specific workflows and escalation rules for each building.
What about rent payment and tenant account questions?+
Dyna can answer policy questions—'When is rent due?', 'What's the late fee?', 'How do I pay online?'—without accessing sensitive account data. For account-specific inquiries, Dyna collects the tenant's information and routes to your staff for callback, maintaining privacy and security.
Does Dyna integrate with our property management software?+
Yes. Every call Dyna handles fires a signed webhook, so a maintenance request she captures can be pushed into your work-order system (Zapier's Webhooks step connects it to most of them). The details are also in your portal for your team to review.
How do showing requests work for prospective tenants?+
Dyna can handle showing requests—collecting name, preferred times, and unit interest. Requests are logged or routed to your leasing office. Dyna can even check availability on your calendar and schedule showings directly if you've set permissions.
Give Your Tenants 24/7 Support
Get your own AI receptionist — trained on your property management business, ready in minutes, and available 24/7. Plans start at $59/month.
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Questions about Dyna for property management?