Terms of Service

1. Agreement to Terms

By accessing or using the website, mobile application, client portal, or services provided by Timberline Dynamics LLC ("we," "us," or "our"), you agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use our Services. These Terms constitute a legally binding agreement between you and Timberline Dynamics LLC.

2. Description of Services

Timberline Dynamics provides AI-powered virtual receptionist services, including:

• 24/7 AI call answering and virtual receptionist
• Lead capture and qualification via voice AI
• Appointment booking and calendar management
• SMS follow-up messages for leads and appointment reminders
• Call recording, transcription, and message detection
• A client portal and mobile app for account management, call history, and agent customization
• A support ticket system for service requests and issue resolution
• Email, SMS, and push notifications related to your account and services

Service Plans:

• Basecamp — $59/mo, 250 minutes included
• Ridgeline — $119/mo, 500 minutes included
• Summit — $169/mo, 750 minutes included

How Minutes Are Counted:

• A call is counted from the moment Dyna answers until the call ends or your caller is connected to a person at your business
• Time your caller spends on hold, and time spent ringing a destination, is included — Dyna is working during it
• Once your caller is connected to a person, billing stops. The conversation that follows is not counted against your plan, however long it runs
• Time is measured to the second. We total the seconds used across your billing period and round up once at the end — never call by call
• Test calls you place yourself before going live are not counted

Free Trial:

• All plans include a 7-day free trial — a valid payment method is required at signup, and billing begins automatically when the trial ends unless you cancel first
• Each business is entitled to one free trial, ever — a trial is identified by the business, its payment card, and its e-mail address, and a second trial under any of them is refused

Included on All Plans:

• Multilingual voice support
• Choose your agent's voice and personality
• AI website chat for your own site — included, with a fair-use daily limit
• $0 setup — no activation or onboarding fees

Optional Add-ons:

• Extra Phone Line — $25/mo per line
• Urgent Routing — $99–$199/mo
• Custom Integrations — quoted per project

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials, including your email and password. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account information. You are responsible for all activity that occurs under your account.

4. Acceptable Use

You agree not to:

• Use our services for any unlawful purpose
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the operation of our services
• Submit false, misleading, or fraudulent information
• Use our services to send spam or unsolicited communications
• Use our AI assistant for any purpose that violates applicable laws, including but not limited to telemarketing regulations (TCPA, TSR) and wiretapping laws
• Use our services as a substitute for emergency services, or represent to callers that our AI assistant can handle emergencies (see Section 5)
• Use our services to collect, store, or transmit protected health information (PHI) as defined by HIPAA (see Section 6)
• Reverse engineer, decompile, or attempt to extract the source code of our software or AI models
• Resell, sublicense, or redistribute our services without written authorization

Violation of these terms may result in immediate suspension or termination of your account without notice or refund.

5. Emergency Services Disclaimer

Our services are not a substitute for emergency services. Dyna is not designed or intended to handle emergency calls and cannot contact 911, emergency dispatch, or first responders on a caller's behalf.

• Callers experiencing an emergency must always dial 911 (or their local emergency number) directly
• You agree not to represent to your callers that the services can summon or substitute for emergency assistance
• Urgency-detection features (such as priority notifications and urgent routing) are convenience features only and are not guaranteed to identify, escalate, or respond to any particular call in any particular timeframe

To the maximum extent permitted by law, we are not liable for any injury, loss, or damage arising from use of, or inability to use, the services in connection with an emergency.

6. Protected Health Information (HIPAA)

Our services are not intended to create, receive, maintain, or transmit protected health information ("PHI") as defined by the Health Insurance Portability and Accountability Act ("HIPAA"), and we do not sign Business Associate Agreements ("BAAs") at this time.

• If you are a HIPAA covered entity or business associate, you may not use the services in any manner that would cause us to create, receive, maintain, or transmit PHI on your behalf
• You are solely responsible for configuring your use of the services (including your agent's greeting, intake questions, and staff instructions) so that callers are not invited to share PHI
• You are solely responsible for compliance with all healthcare privacy laws applicable to your business

If your business requires HIPAA-compliant call handling, contact support@timberlinedynamics.com to discuss options before using the services.

7. Messaging Consent & SMS Terms

By providing your phone number and using our services, you consent to receive SMS messages from Timberline Dynamics LLC, including:

• One-time passcodes (OTP) for account verification
• Service notifications and lead alerts
• Appointment reminders and booking confirmations
• Support ticket status updates

8. Billing & Cancellation

Free Trial:

• All plans include a 7-day free trial; a valid payment method is required at signup
• Each business is entitled to one free trial, ever — a trial is identified by the business, its payment card, and its e-mail address, and a second trial under any of them is refused
• At the end of the trial, your subscription begins and your card is charged automatically unless you cancel before the trial ends

Monthly Plans:

• Billed monthly on the anniversary of your subscription start date
• Cancel anytime with no penalty
• Upon cancellation, service continues through the end of the current billing period

Setup Fees:

• All plans include free setup and onboarding — no activation fees

Overages:

• Usage beyond your plan's included minutes is billed at $0.35 per additional minute
• Overage minutes are calculated automatically and billed at the end of each billing cycle

Plan Changes:

• You may upgrade or downgrade your plan at any time through the client portal
• Changes take effect on the next billing cycle

Refunds:

• A refund of a subscription payment also cancels the subscription. Service stops when the refund is issued, and your account and data remain available for 30 days afterward
• Refund requests can be submitted to support@timberlinedynamics.com

9. Account Deletion

You may delete your account at any time through the client portal or mobile app. Account deletion is permanent and will result in:

• Immediate cancellation of your subscription
• Permanent deletion of all call recordings, transcripts, and messages
• Removal of your AI agent configuration and training documents
• Release of your assigned phone number
• Deletion of all support tickets and account data
• Removal of all webhooks and integrations

This action cannot be undone. You may also request account deletion by contacting support@timberlinedynamics.com. Some data may be retained as required by law (see our Privacy Policy).

10. AI Disclosure & Call Recording

• All calls handled by Timberline Dynamics are answered by an AI-powered virtual receptionist
• Callers are informed at the beginning of each call that they are speaking with an AI and that the call may be recorded
• Call recordings and transcripts are stored securely and accessible to the subscribing client through the client portal and mobile app
• Call data is retained and managed according to our Privacy Policy
• You are responsible for complying with any additional state or local laws that may apply to call recording in your jurisdiction

11. Service Improvement

Call recordings and transcripts may be reviewed by Timberline Dynamics to improve service quality, refine AI behavior, and resolve support issues. Call data is never used to train third-party AI models. Any analysis of call data is performed on anonymized and aggregated data where possible. Clients may opt out of service improvement reviews by contacting support@timberlinedynamics.com.

12. Intellectual Property

All content, trademarks, logos, software, AI models, and intellectual property displayed on or used in our website, mobile app, and services are owned by Timberline Dynamics LLC or its licensors. You may not reproduce, distribute, or create derivative works from our content without prior written consent.

You retain ownership of any content you provide to us (such as training documents and custom agent instructions). By uploading content, you grant us a limited license to use that content solely to provide and improve our Services to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless Timberline Dynamics LLC, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of our Services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content or data you provide through our Services.

14. Limitation of Liability

To the fullest extent permitted by law, Timberline Dynamics LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, arising from your use of our services. Our total liability for any claim arising out of or relating to these terms or our services shall not exceed the amount you paid us in the 12 months preceding the claim.

15. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our services will be uninterrupted, error-free, or free of harmful components. We do not warrant that our AI assistant will perform without errors or that all calls will be handled to your satisfaction.

16. Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties. Upon termination, your right to use our services will immediately cease. You may also terminate your account at any time by using the account deletion feature in the client portal or mobile app.

17. Dispute Resolution

If you have a dispute with Timberline Dynamics LLC regarding our Services, you agree to first attempt to resolve the dispute informally by contacting us at support@timberlinedynamics.com. We will work in good faith to resolve the issue within 30 days.

If the dispute cannot be resolved informally, you agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located in Washington County, Oregon, and you consent to the personal jurisdiction of such courts. Both parties waive any objection to venue in these courts.

18. Force Majeure

Timberline Dynamics LLC shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to: natural disasters, acts of government, pandemics, internet or telecommunications failures, power outages, cyberattacks, or disruptions to third-party services upon which our platform depends.

19. Changes to These Terms

We may modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date. If we make material changes, we will notify you by email or through a prominent notice on our website or app. Your continued use of our services after any changes constitutes acceptance of the revised terms. If you do not agree to the updated Terms, you must stop using the Services.

20. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law provisions.

21. Severability & General Provisions

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Timberline Dynamics LLC regarding the use of our Services and supersede all prior agreements and understandings. No amendment to these Terms shall be effective unless made in writing by Timberline Dynamics LLC.

22. Contact Us

If you have questions about these Terms of Service, contact us at:

Timberline Dynamics LLC
Tigard, Oregon
Email: support@timberlinedynamics.com