Medical & Dental
Let Your Staff Focus on Patients, Not Phones.
AI receptionist for front-desk overflow, after-hours coverage, and 24/7 call routing
Your front desk is drowning in calls while clinicians are with patients. Dyna answers every call 24/7, handles scheduling and general questions, and routes anything clinical straight to your staff. Important: Timberline Dynamics is not a HIPAA business associate and does not sign Business Associate Agreements. Dyna is built to take a caller’s name, number, and reason for calling — not medical details — and it is not a substitute for a HIPAA-compliant system.
Why Medical & Dental Professionals Need a Better Answering Solution
Traditional options fall short for businesses like yours.
High Call Volume Overwhelms Front Desk
During peak hours, 20+ calls come in: appointment requests, prescription refills, insurance questions, lab result follow-ups. Your two-person front desk can't handle the load. Calls drop. Patients get frustrated. Clinical staff gets interrupted for non-clinical calls, reducing billable time.
Every Missed Call Is a Missed Appointment
When calls go unanswered during peak hours or after closing, patients book elsewhere. New patient inquiries, scheduling requests, and general questions pile up in voicemail — and most callers won't leave one.
After-Hours Calls Go Unanswered
Patients call evenings and weekends to schedule appointments, ask about hours, or request callbacks. Voicemail captures no details and most callers don't leave one. You lose appointments and new patients go elsewhere.
How Dyna Works for Medical & Dental
Dyna is trained on your business and handles the calls you can't.
Secure Call Handling & Data Access Control
All data is transmitted over encrypted connections and stored with encryption at rest. Each account's call records are access-controlled — your staff only sees your practice's data. Intake notes and transcripts are stored in dedicated infrastructure, not shared across accounts.
Appointment Scheduling & Calendar Integration
Dyna books appointments into your calendar system, and your practice software sends the reminders it already sends—we don't add a second text your patients didn't ask for. Clinician time is protected—no scheduling back-and-forth.
Callback Details, Not Clinical Details
Dyna takes a caller's name, phone number, and preferred appointment times, then hands off to your staff. It is instructed not to collect or record medical or insurance details — so your team makes the clinical call, on your systems, with the caller already qualified and scheduled.
Message Capture & Staff Routing
When callers need to reach a specific person or department, Dyna takes a detailed message and routes it to the right staff member by email, with a push notification to their phone. Your team gets full context without being interrupted mid-appointment.
What Dyna Handles for Medical & Dental Businesses
Medical & Dental FAQ
Common questions from medical & dental professionals.
How does Dyna handle patient data security?+
All data is transmitted over encrypted connections (TLS) and stored with encryption at rest. Each account's records are access-controlled — your staff only sees your practice's data. To be direct about the limits: HIPAA certification does not exist as a thing any vendor can hold, and Timberline Dynamics is not a HIPAA business associate and does not sign BAAs. Dyna is a front-desk layer for scheduling and routing, not a system of record for patient information. Anything clinical belongs in your practice management software.
What information does Dyna collect from callers?+
Dyna collects basic contact information — name, phone number, reason for calling, and scheduling preferences. For anything clinical or account-specific, Dyna takes a detailed message and routes it to the appropriate staff member. Dyna does not collect or store protected health information (PHI).
How does Dyna handle urgent matters?+
Dyna can be trained to recognize urgency keywords like 'severe pain,' 'difficulty breathing,' 'allergic reaction,' and 'severe bleeding.' These calls trigger immediate notifications to on-call staff or alerts to the practice. Dyna captures caller information and details so your team can respond quickly. For medical emergencies, callers should be directed to call 911.
Does Dyna integrate with our scheduling systems?+
Yes. On Ridgeline and above, Dyna books directly into Google Calendar, Cal.com, Acuity, or a calendar we host for you, and callers are confirmed on the spot. Other systems can pick up bookings through our signed webhooks (Zapier's Webhooks step connects them). Captured patient information is in your portal for your staff to review and enter into your practice system if needed.
Can Dyna handle basic questions from callers?+
Yes. Dyna can be trained on your services, hours, general policies, and common FAQs. Callers can ask 'Are you open tomorrow?' or 'What's your cancellation policy?' For account-specific or complex billing questions, Dyna captures the caller's information and routes them to your staff for callback.
Important: Timberline Dynamics is not a HIPAA business associate and does not sign Business Associate Agreements. Do not use Dyna to collect, store, or transmit protected health information. For medical emergencies, always call 911.
Let Your Staff Focus on Patients, Not Phones.
Get your own AI receptionist — trained on your medical & dental business, ready in minutes, and available 24/7. Plans start at $59/month.
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Questions about Dyna for medical & dental?